Returned Goods Policy - USA
Goods will be accepted for return for the following reasons:
⇒ If shipment was made without customer’s authorization or order
⇒ If incorrect items were shipped
⇒ If defective items were shipped
To return goods, contact Customer Services at 800-707-7625
for an RMA (Returned Materials Authorization) number.
Please have the following information available before the call:
⇒ Reason you wish to return the goods
⇒ Quantity, description, part number, lot number of the goods
⇒ Date of receipt of order
⇒ Customer Purchase Order and Rocket Medical Invoice number
Full credit will be given to the customer for an item returned due to a processing error by Rocket Medical.
No credit will be given for an item returned unsuitable for restocking.
The following restocking charges and terms will apply:
⇒ 20% within 90 days from date of shipment, goods must be returned unused, full box quantity, in the original carton, and in marketable condition
⇒No return after 90 days
For convenience, a return service label will be issued. Send all returns to:
